Maintenance FAQ

We offer maintenance plans to keep your unit up and running optimally.

Our specially trained technicians can maintain your current air conditioning system to prevent costly repairs and breakdown headaches. An air conditioner quickly loses efficiency when the indoor coil or the outdoor condenser gets dirty. Many customers purchase our Energy-Saving, Planned Maintenance Program, which ensures their air conditioning system operates at peak efficiency and maximizes the unit’s life. We strongly suggest making a wise investment in our Planned Maintenance Program, which will yield peace of mind, energy efficiency, and long-term reliability for your air conditioning system.

Our expert technicians can repair all makes and models.

The reliable NATE-certified Technicians are also experts at repairing all makes and models of air conditioning units, should the need arise. Many homeowners and business owners become lifelong Bertie Heating & Air Conditioning customers after experiencing our customer service and expertise.

FAQ

How much are your maintenance plans?

• Planned Maintenance Agreement (bi-annual visit in Spring and Fall) – $269 first HVAC system | $210 for each additional system
• Tune-Up (one-time visit) – $250

What does your maintenance service involve?

• Tune-Up (one-time visit): Visual inspection of all parts, flush drain, and check refrigerant charge
• Planned Maintenance Agreement (bi-annual visits): Maintaining all records of equipment and manufacturer’s warranty status | Cleaning and visual inspection of all components | Test all major components, flush drain, and check/adjust refrigerant charge

Do I receive any benefits for being a maintenance customer?

• As a planned maintenance customer (bi-annual agreement), you receive a 20% discount on parts and filters, along with priority service and loyalty benefits.

How often should I replace my filter?

• Filters range in different sizes and depths. The most common filter is the 1″ filter, which should be replaced every 30 days to maintain your Indoor Air Quality. If you’ve invested in the AprilAire filters, they should be checked and replaced every 6 months to a year.

Do you perform continuous annual background checks on your service and maintenance technicians?

• Bertie Heating & Air Conditioning uses AskTheSeal to perform annual background checks on all of our service, sales, and maintenance technicians who might enter your home. AskTheSeal allows us to send you an appointment reminder with a profile picture of the technician, the date the last background check was performed, and a brief biography of that individual. Call our Office Staff for more details.

How long does the maintenance service take?

• Inspecting from top to bottom will generally take about an hour per system for maintenance.

Is annual maintenance necessary for my system?

• Regular HVAC preventative maintenance is the best way to ensure trouble-free operation and peak performance. Pre-season maintenance is also important. It can help to avoid a system failure in severe hot or cold weather when you need it most, and it can also keep your energy bill from getting out of control. Some manufacturers require you to perform at least one maintenance check per year to keep your registered warranty active.

Is system maintenance really necessary in the winter?

• Recommended maintenance is twice a year, once on your AC unit and once on your heater. Having maintenance performed only on your AC unit may prevent heater issues from being detected, making system breakdowns more likely and saddling you with costly repairs.