Reviews

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Customer Reviews

home owner

Reviews
★★★★★
Bertie Heating and Air, give excellent, caring service. When our air conditioner/ heat pump, needed replacing, they went above and beyond to be of service to us. We can't thank them enough and highly recommend them to you.
- Beth and Richard Bloodsworth

HVAC purchase and installation

Reviews
★★★★★
I would like to thank everyone at Bertie for a wonderful experience. I would like to extend a personal thanks to Mr. Gerald Sheffield. He was very knowledgeable and courteous. The installation crew worked very hard, and they were professionals. I had an excellent experience, and I recommend Bertie Highly. I will be a repeat customer.
- Donald Rubert

From the first time Bertie come to our house, we knew you were the best.

Reviews
★★★★★
Dear Mr Jim Bertie, This is just a note to let you know how very much we appreciate Bertie Heating & Air and the fine job and great service your company provides. We have used Bertie for many years and have always been extremely satisfied. We usually deal with Jennifer or Amanda in the office, and they have always been so very concerned with the problems we are having and about us being without heat or air. They are definitely an asset to your company. All of your technicians, including Ronnie Byrd, who was here today to install a part on the heater, have been knowledgeable, courteous and extremely professional. Again, we just wanted you to know how very much all of you are appreciated. Since moving to Gainesville in 1980, we have used several other companies for our heating and air, but they always let us down. From the first time Bertie come to our house, we knew you were the best. Sincerely, Cornelia
- Cornelia

They show up on time, keep you in the loop while they are investigating the problem

Reviews
★★★★★
We have an older AC/Heating system (30+ years) and it runs into an issue from time to time. When that happens, we call Bertie and they schedule an appointment with a service technician (within 24 hours). They show up on time, keep you in the loop while they are investigating the problem and provide clear descriptions and estimates. Thank you
- Pate

They are the only perfectly ethical and honest that I have found in Gainesville

Reviews
★★★★★
They are the only perfectly ethical and honest that I have found in Gainesville. I had some bad luck but Bertie is wonderful. The man that owns the company is very good to his employees. They love him. He is completely honest. Their prices are quite reasonable within normal range and they guarantee there work. They were recommended to me when after I had problems with other heating in our places and they told me to go to Bertie because they are wonderful. Thank you
- Barbara

They were onetime on the scheduled day

Reviews
★★★★★
The installer of my Trane HVAC recently went out of business. Since I always have maintenance in the spring and fall I needed to find a new service company. I was very pleased with the service Bertie provided. They were onetime on the scheduled day and the service man Rick was very polite and thoroughly inspected the system. Thanks
- John

The installers and Alyn did an excellent job and I appreciate your prompt response

Reviews
★★★★★
Since you have installed the Trane, my total electric consumption has dropped 46% for June - August versus last year, even though the average August temperature was 3 degrees warmer. I estimate the the A/C accounts for about 39% of total consumption during these months. I have been able to raise the temperature in the house by 1 degree while still dropping the RH by 5-7%. The installers and Alyn did an excellent job and I appreciate your prompt response when the Lennox went out. Very truly yours
- Ward

Home owner

Reviews
★★★★★
Company is top notch returned our call promptly on a holiday and price was reasonable. The tech Brandon was courteous knowledgable & professional did a great job,will use Bertie in the future
- Doug Liggett

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