What Our Customers Say

“I am so very pleased with the service that I received from Bertie Heating and Air! From the receptionist, to the advisor, to the on site technicians, the service provided was absolutely exemplary! Everyone was polite, respectful and worked steadily to resolve our air conditioner situation. First shout out is for Tyler, who gave me an honest assessment of the situation and clear, reasonable options for resolution (which ended up requiring a total replacement.) Tyler also set us up with a temporary portable air conditioner, which was an absolute Godsend during the 2 days it took to install the new system! What a kind thing to do for us! He also gave us a fair price with a discount related to 17 years of utilizing their annual service protection. Next shout out is to Nick and Taylor who worked tirelessly in the heat! Nick especially spent a ton of time working in my HOT attic for 2 solid days! Thank you for being kind, polite, respectful, and incredibly hard working young men! Drew came in to help on the second day and also worked very hard in the heat to help get us up and running! Well done, gentlemen! Service from start to finish was prompt and beyond excellent! Thank you Bertie Heating and Air for getting us comfortable again! The new system is working great, and boy it really decreases the humidity in the house and keeps it nice and cool! Highly recommend this team at Bertie Heating and Air!”

“Replacing a unit for a friend. Tyler is so amazing. Very nice and polite young man. He represents this company well. They go above and beyond for their customers. This company is worth every penny you spend on repairs or replacement. Very knowledgeable and explained everything. They answered all the questions that were asked of them. Way to go!”

“I required new ductwork and AC service today. The two young men they sent out here to do my work, Drew and Andy, were very professional and kind. They both were so dedicated to their job and kept me educated to what they were doing. The work performed was amazing and they made sure I was happy with the work. An organization like this that hires such professionals as a company I will always use. I will always use this company for my AC and heating needs. I would like to add how wonderful Adam is. He is so professional and takes pride in his work. Thank you again Bertie Heating and Air!”

“Since Bertie installed the Trane, our total electric consumption dropped 46 percent over the summer versus the year before, even though it was warmer. We raised the thermostat a degree while dropping humidity 5 to 7 percent.”

“Company is top notch. They returned our call promptly on a holiday and the price was reasonable. The tech, Brandon, was courteous, knowledgeable and professional and did a great job. We will use Bertie again.”

“I want to thank everyone at Bertie for a wonderful experience, with a personal thanks to Gerald Sheffield. He was knowledgeable and courteous, and the installation crew worked hard and were true professionals. I highly recommend Bertie.”

“Bertie Heating and Air give excellent, caring service. When our air conditioner and heat pump needed replacing, they went above and beyond for us. We cannot thank them enough and highly recommend them.”

“Our AC and heating system is older, and when it has an issue Bertie schedules a technician within 24 hours. They show up on time, keep you in the loop while investigating, and give clear descriptions and estimates.”

“The installer of my Trane HVAC went out of business, so I needed a new service company. I was very pleased with Bertie. They came on time on the scheduled day, and the service man, Rick, was polite and inspected the system thoroughly.”

“Since Bertie installed the Trane, our total electric consumption dropped 46 percent over the summer versus the year before, even though it was warmer. We raised the thermostat a degree while dropping humidity 5 to 7 percent.”

“They are the only perfectly ethical and honest company I have found in Gainesville. The owner is completely honest and good to his employees, the prices are reasonable, and they guarantee their work.”

“We have used Bertie for many years and have always been extremely satisfied. We usually deal with Jennifer or Amanda in the office, and they are always genuinely concerned with whatever problem we are having.”